| Instructor Name: | Carl Pfaffenberg |
| Email: | cpfaff@sfasu.edu |
| University: | Stephen F. Austin State University |
| Course Name: | Residential and Lodging Operations |
| Category: | Hospitality |
| Course Number: | HMS 302 |
| Course Overview: | Principles of management required for the lodging facilities in the hospitality industry. Concepts include residential and lodging operations, guest expectations, food, beverage and maintenance services, promotions, budget control, personnel and security. |